Cancellation, Rescheduling & Refund Policy

For clients

Cancelling or rescheduling 48+ hours before your session

You can cancel or reschedule freely from your My sessions page — no need to ask anyone. If you cancel a paid session this far ahead, the value isn't lost: a credit is added to your account so you can rebook the same type of session whenever suits you.

Inside the 48-hour window

Once you're within 48 hours of your session, it can no longer be changed automatically, and the session — which is already paid for — is forfeit if it's cancelled or missed. The Cancel and Reschedule buttons still work: they'll prompt you to message your practitioner directly, who can make a change for you at their discretion.

Not showing up

A missed session (a "no-show") is treated the same as a late cancellation — the session is forfeit. If something urgent comes up, message your practitioner as early as you can.

For practitioners

You can cancel or reschedule a session at any time, including inside the 48-hour window when life happens. To keep the same fairness we ask of clients, a change you make inside the window needs a short reason, which is logged and shared with the client.

Whenever you cancel a client's paid session — for any reason — the client is automatically credited so they never lose a session they've paid for and can rebook with you.

Refunds & credits

Because sessions are paid for up front, cancelling in good time keeps the value you've already paid as a credit to rebook — the quickest way to use it whenever suits you.

• Cancelled 48+ hours ahead: a credit is added to rebook the same type of session, whenever you're ready.
• Inside 48 hours, or a no-show: the session is forfeit — no credit or refund.
• If your practitioner cancels: you're always credited to rebook — with them or a different practitioner. If you'd rather not continue, get in touch and we'll help.
• Free discovery calls carry no charge, so there's nothing to refund — but the same 48-hour notice still applies.

Digital products and programs bought from the shop follow our store cancellation & refund policy.